Introduction:
ConexED embarked on a transformative journey to revolutionize student-faculty interactions at colleges and universities by introducing campus kiosks. These interactive tablets were designed to enhance student engagement and support services. In this case study, we’ll explore the user experience (UX) design process that led to the successful launch of the ConexED Campus Kiosk.
Understanding the Vision:
The concept of ConexED Campus Kiosk aimed to provide students with a seamless platform for connecting with professors, advisors, and other faculty members. The initial vision was to create a user-friendly system that would facilitate easy access to support services, appointment scheduling, and urgent assistance.
User-Centered Design:
To create a student-centric solution, we adopted a user-centered design approach. We conducted in-depth research to understand the specific needs and preferences of students, as well as the workflow and operational requirements of the educational institutions.
Personalized Support Directory:
The core of the kiosk’s UX was the personalized support directory. When students logged in using their ConexED accounts or face ID, they were presented with a list of faculty members, advisors, and support services relevant to their academic journey. This personalized directory streamlined the process of finding and connecting with the right resources.
Seamless Communication:
The kiosk facilitated text chats and video calls with faculty members who were available for consultation. Furthermore, students could send messages to those who were offline, ensuring continuous communication. This feature improved accessibility and allowed students to reach out to their mentors conveniently.
Appointment Scheduling:
Students had the option to schedule appointments with their advisors or faculty members through the kiosk. They could view upcoming appointments, ensuring they never missed an important meeting. This scheduling feature improved time management and planning.
Emergency Assistance:
One of the most critical elements of the kiosk’s design was the quick emergency button. In times of urgent need, students could hit this button to request immediate assistance. This feature added an extra layer of safety and support.
Pre-Order Success and Launch:
The success of the ConexED Campus Kiosk was evident even before its development was complete. Dozens of colleges and universities pre-ordered the kiosks, signaling the high demand for such a solution. Upon launch, the kiosks were met with enthusiastic reception, becoming an integral part of the student support ecosystem on campuses across the country.
Conclusion:
The ConexED Campus Kiosk project exemplifies the power of UX design in improving the quality of student-faculty interactions in higher education. By meticulously understanding the needs of students and designing a kiosk with personalized support directories, seamless communication channels, appointment scheduling, and emergency features, ConexED successfully addressed the demands of modern educational institutions. This case study demonstrates how a student-centered approach to UX design can lead to groundbreaking success in the education technology sector.